Glad to hear it finally worked out for you Snuffbox. Possibly someone at WIlsons read this thread?
Or possibly the only person with the athurity to really take care of the problem was the one that finaly dealt with it. Itâs really not uncommon for bussinesses to have controls like that. I may just be projecting my own experiences with work but itâs amazing how many times you have to get the manager when you already know what theyâll do but they are the only one that can make that choice.
I think thats a great idea Rob, I still want to get my hands on some of that Swisher High Toast. Was able to get some Starr for a bit, but unfortunately the one store that sold it has stopped selling snuff altogether. The Starr is actually a decent snuff.
Thanks again for all your support guys. I will keep you updated with what happens after I send the snuff back. I donât know if they read the thread or what but I donât think so. I think maybe somebody who cares did actually read the letter but not too carefully again since they asked about Mars for the 3rd time! LOL. Thanks lxskllr as much as itâs tough I really believe sticking together is the right thing to do.
celticsnuffer said "Hereâs an idea for everyone that like Swisher snuff maybe we could get our friend at Nicotine Rush to get some of the rare snuffs if he can do so then it would be a lot easier for the rest of us to get them when we want to try them! Just a thought let me know your opinions! " I think thatâs an excellent idea. Hopefully the guy (sorry I already forgot your name) at Nicotine Rush thinks so too.
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This isnât really about culpabiltity - its about customer service and the level you have the right to expect. The fault could have happened at either end of the chain of sale and most concerned manufacturers and suppliers would replace without argument purely on the principle that a happy customer is a customer who will return. Its simple business sense and you donât need knowledge of contract law to get that fact. I agree that Roderick has set the bar at a very high level and I guess the old established companies still havenât grasped some of the principles of modern customer service or just donât feel the need - Wilsonâs have been around since the 1700âs and have a big global market. Personally, as I have said before, its a mystery to me why any snuff company - given that tobacco is going through its toughest ever time and advertising is banned in the UK - is not hand in glove with a site like this and its customers.
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I didnât understand lustigerâs comments. I thought snuffster was responding to himâŚI agree as usual with what snuffster had to say, I think he said it pretty well. And in the end Wilsons did the right thing. Iâm pleased enough that today I placed an order with them.
Quoting from snuffsterâs last post on this thread âThe fault could have happened at either end of the chain of sale and most concerned manufacturers and suppliers would replace without argument purely on the principle that a happy customer is a customer who will return.â That is so true, we know it took some time but Wilsons did act it the right way, now they havenât lost Snuffbox from their customers and as he says heâ now pleased and just placed a order.
Snuff Head I added the big tin of C&M at your suggestion at the last moment! Iâll let you know how I like it when the order arrives.
Now this is interesting. I was sitting here enjoying my Princes, and I thought Iâd search the forum about it, and this was one of 2 returns that had princes in it. This is what my Princes can looked like! I read all the posts here and I donât think there is a danger. But what I did was dump the snuff out in a bowl, and I used my snuff spoon and picked out the flakes, I also took the tin to the sink, and cleaned it up. The âstuffâ came off well enough. I got the snuff looking decent, let it sit out overnight, as it was really too moist to my liking. The next morning it looked great, the tin looked fine, I poured it back in, and it seems fine to me.
Wow tom, you made me read all of that to read your post! 
really, yours looked as bad as this one? Corrosion or whatever all over the tin? I think I would have sent it back if it looked that bad. I donât miss Mr. Chip-on-Shoulder though.
Well, I believe itâs from the top/lid, that liner stuff, seems like it melted and got on the sides, and some in the snuff. I cleaned it all out pretty well, and got the can looking decent. I donât think itâs a danger. I didnât buy it from a shop, as I would have said something. But I am confident I fixed it, and I like this snuff.
I wouldnât touch snuff that looked like that with a ten foot stick. One shouldnât have to fish out rubber flakes out of oneâs snuff.
It wasnât that big a deal. Looks fine now, and the tin looks good.
shop also means online shop. Unless you got it in a trade. But ok, so long as you not snuffing bad stuff. Princes is a very nice snuff.
Ack, I have a tin like this. I thought it was sugar crystals! :o
I think itâs the part of the under of the lid, maybe melted? I donât know, but I dumped the snuff out in a bowel, used my snuff spoon and flicked out the pieces, and scraped and cleaned the can. I let it sit out overnight in the bowel, and now I feel confident itâs fine, and I like this snuff quit a bit.