I think I explained myself pretty clearly in this thread.
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All your legal views not withstanding, I will bet good money that Roderick would make good on any Toque product no matter who sold it. Thereâs legalese and thereâs finger pointing, and then thereâs just good customer service. And I know the difference.
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Spare me your âhelpâ and accusations and mind your own business.
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Wow, I took a few minutes to contemplate wether to post on this subject or not. Especially since snuffbox seems pretty ticked off right now and the last thing I want to do is draw his ire. But after thinking about it for a few minutes, I must state that tris is absolutely correct. I donât know which shop you bought it from, but the first place I would present my complaint would be with them. If they treated you poorly and refused to make good on thier sale, then I would turn to Wilsonâs and let them know that you recieved this product from one of thier distributers which refuses to replace this obviously poor product. I believe then, after having sent Wilsonâs the information that the distributer is refusing to help you, they would then possibly take matters into thier own hands and help you out.
I took the advice of members I trust on this board who suggested in this thread that I contact Wilsonâs. These guys have been snuffing longer than you and they have given good advice and all you want to do is blame me for receiving a bad tin and accuse me of things I never did. Do us all a favour and keep your comments to yourself. Everyone else disagrees with you and you havenât been helpful. Anything further you have to say, youâre wasting your breath on me. (this was directed at the shill, not Poo Diddy who posted at the same time as I did and snuck in there before my post)
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I suppose we in the USA expect a level of customer service based upon the the ethic that âthe customer is always rightâ Is the customer always right? - of course not. But if you want a flawless profile in customer relations, you donât argue or tell your customers to piss off. The buck stops with you, the maker. You damn well take a your lumps here and there to keep yourself above the fray. Wilsons IS derelict in permitting distributors to sell snuff that is degraded from improper storage. Snuff is a perishable product if improperly stored. It is far cheaper in the and, and it shows a company values its customers, even its difficult customers more than a few cents worth of snuff. Wilsons makes snuff by the ton and sells it by the gram. Itâs no big deal for them. They are just being bone-headed. I once bought a can of dip made by UST. It was labeled Grizzly Natural Long Cut. It smelled and tasted like wintergreen. I email UST. They sent me a pre-paid mailer to return the snuff to the factory and included six $1. coupons - for a product that retails for $1.79 a can. I also received a letter of thanks from their customer relations person, expressing gratitude that i was helping them make a better product. That left me with a good feeling about the company. How a company reacts to complaints tells a lot about them. As a practical matter, I wouldnât expect more âhelpâ from Wilsons, but if you send your pictures to the credit card company, they will charge back your entire purchase with the retailer, and that, my friend puts you in the driverâs seat.
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You canât sue them, but fault is another matter.
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I just thought of another factor to consider with what tris has said. If wilson takes care of the problem which isnât their legal responsiblity it really gives the retailer no reason to change his practices. If heâs got to refund or make even the problem with the tin then heâll have to change some bussiness practice or other. Where if wilson takes care of the problem themselves they are leaveing themselves at a greater loss since the problem isnât being fixed and is leaving a better chance of more nasty tins being sold which will reduce their sales of a product. Though Iâam still suprised at the general tone of their responses.
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Definatly wasnât trying to interpret anyones opinion. Just something I thought about which is neither here nor there. Just a thought I had more in trying to figure out what possible motivations a company might have or what their logic might be.
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I agree with Tris on this one. This has nothing to do with Wilsonâs and everything to do with the retailer. Take it up with the retailer that you have received a dodgy tin, it is their responsibility to replace it not Wilsonâs. If the retailer wonât do anything then complain to Wilsonâs about the retailer, then Wilsonâs will have to do something about the retailer not necessarily the tin you received as you didnât buy the tin from Wilsonâs. Maybe things work differently in America but I thought it would be common sense to take this up with the shop and not Wilsonâs. Just my thoughts. Stefan
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