I live in the US. I ordered about 12 different snuffs (9 American, 3 British), 6 different cans of snus, and a few snuff tools. I reveived my order of only 6 out of the 9 American snuffs today, and nothing else. However, it did arrive only after 3 days of ordering. Is that because they can only ship a certain amount of snuff at once? And because the American snuffs obviously take less time to get to the US than foreign ones do? Both?
I ordered a couple of American snuffs that never arrived. They said those tins shipped from a warehouse in Chicago.Ā I bet the portion sourced from their US supply came quickly for you.
@SHbickel ā¦ never arrived ? like never ever, ever never, never ? hmm
@1sweetbriar I was wondering that too.
@1sweetbriarĀ Yes, like never ever arrived. :((
My missing snuff could have been stolen off my porch for all I knowā¦ but I have a sneaking suspicion it was confiscated. WA state doesnāt allow tobacco shipped from out of state. Boo!
I got my package from the UK. But sadly didnāt get my Honey Bee or Railroad Mills Sweetā¦ When I inquired of MrSnuff, they said those two tins shipped in a second box from Chicago. Itās the only time Iāve had trouble receiving snuff, so Iām hesitant to order from a US supplier after this experience.
786 Ā Standard practice among vendors is to reship a thing which does not arrive at your house. Ā Trust me, Iāve been ordering things since the '80s.
The fact that they did not do this is yet another big black eye for Mr Snuff. Ā And by what mutilation of logic can Mr Snuff send anything from an American warehouse? Ā It violates the PACT Act in a major way. Ā If he could ship snuff from a warehouse in America, there would have been no need for Nicotine Rush and Poeschlās American distribution center to close. Ā On top of which, if heās shipping American snuffs from an American warehouse, he doesnāt have to pay to import it to Great Britain, meaning that the skyrocketed price heās charging for the American snuffs is unwarranted.
Well, that cheeses it. Ā Officially. Ā I was going to order from them to take advantage of the free shipping deal and stock up on some favorites, but now Iām going to give my money to another vendor instead of taking any chances. Ā If I have a hundred dollars or so I can afford to kiss goodbye, I might hazard it in the future. Ā Not today.
edit, I realized I have no choice but to order from Mr Snuff if I ever want to see my favorites again. Ā Still, not today.
@slobandtom Yes, that is certainly bizarre and annoying. However, while Mr. Snuff isnāt 100% certain, there are worse sites out there. Like the northerner. I would have no other way to get my snuff really.
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786 Ā Yea, @RailroadMills you have a point. Ā I have to recant somewhat because Mr, Snuff is indispensable. Ā Iām going to have no choice but order from them if I ever want to see my favorite snuffs again. Ā I wonāt forego those snuffs just because of some sketchy incidents; Iāll just have more worry about ordering. Ā I am, however, holding off for a bit.
Hmm, well. Iāve had the occasional snafu with Mister Snuff, packages not labelled well, which resulted in them being returned to sender, items missing. But itās funny, itās like traffic lights. You never notice them when they are green, only when they are red and you have to stop. Most orders come through without an issue and I hardly notice, just āOh, good, I have another few tins of White Elephant in stock. Now, on with the day.ā On the other hand, when something goes wrong, I dwell on it. Maybe thereās an issue with one out of fifteen or twenty orders Iāve put it? In some of those cases, itās been things that they have no control over, like an item being held at customs or the lousy postal service or whatever. And on the plus side, whenever Iāve contacted customer service, theyāve gone out of their way to rectify whatever issue Iāve had, occasionally providing a small bonus or gift as a gesture.
So, if something goes wrong, contact contact customer service first.
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Gentlemen/Ladies,
please do not hesitate to contact customer service with any and all questions, issues, or indeed compliments.Ā
As regulars will know we bend over backwards to get things right in the first place, and if something goes wrong regardless of fault we try very hard to sort things out and get you your snuff.
We now have a chat function on the site. You can always utilize that too.
If for some reason you are still not satisfied, please let me know here. Customer service are awesome, but they are human and occasionally might not handle things quite as they should. Feedback indicates this is very rare though.
I will ask Mark to sign up here, intro himself and then you can contact him directly (and privately?) if you have any problems.
Many thanks,
Dave
Awesome @MrSnuff I did email you before posting this, however
786 Ā Thatās good news! Ā Heās been a member here in the past.
I have to say ( knock on wood ) my mrsnuff experience with deliveries has always been great. Usually 7-10 calendar days from Ireland to Boston. One time I got it in 5 calendar days- maybe customs skipped me that day 
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I had an order made two weeks ago go missing in the ether with Snuff Store UK. Iād opted for the 1st Class Recorded Delivery which although isnāt tracked, the package has to be signed for on delivery. Mark at customer services said I hadnāt gone for recorded delivery and so it couldnāt be traced. I explained that Iād opted for recorded and emailed proof and thatās where things got sticky.Ā
Mark said that Snuff Store werenāt liable in any way, that there was no proof of postage because they wouldnāt know if it was signed for or not (although somebody at Snuff Store/Mr Snuff surely should have at least proof of postage because it was recorded delivery). Thankfully, Iāve found another source of my favourite and so wonāt use Snuff Store/Mr Snuff again.
@Puffnsnuff Thats kind of scary.
@Puffnsnuff let me look into this. Mark is relatively new and very occasionally makes errors in judgement.
We still do have shipping errors which are too frequent for my liking. Unfortunately we sub-contract that and so we are somewhat beholden to what the warehouse tells us they have done and there is no way for us to check. In circumstances such as yours we ALWAYS take the side of the customer, whether or not we are āliableā (as Mark put it). In this case I will have to have a word with Mark to make sure this type of situation does not occur again - I hope.
I spend a lot of money on customer service with the goal to never have a situation like yours occur. So let me knowĀ what can I do to make things right with youĀ and, assuming it is within the realms of reason you can be sure I will do it.
Dave
PS: @slobandtom the shipping cost has been refunded to your credit card. Please confirm this and let me know when you have a chance.
PPS: @railroadmills the missing snuff should be on its way to you. I had it reshipped (or shipped if it was a packing error - I am not certain what actually happened).
@mrsnuff Thank you so much. I honestly donāt know what happened either.
@RailroadMills my suspicion is it was the packer who misread the order and put in 2s instead of 3s.
Let me know when it arrives safe and sound. If not, weāll give it another go.
Dave
@mrsnuff Thanks, you guys are awesome. Iām sure it will come.
@MrSnuff I was going to follow up with my missing package hereā¦ but best to follow up with Mark over email, yeah?Ā Order 24242 (best order number ever)
Thanks for bringing snuff to the snuffless Pacific Northwest.Ā I love you guys more than you know!
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