To put it really bluntly, there is no-one out there offering the range that Mr Snuff offers. It’s all very well getting in a huff when things go wrong, but you gotta consider where your next order is going to come from. So, you might as well be nice and tolerate their occasional failures, most of which seem to come from the third-party packaging and shipping service. I can see how you’d be annoyed if things go wrong on your very first order with them, but after you’ve had a whole bunch of good deliveries, a delay while things go wrong once in a while doesn’t seem like too high a price to pay for access to the best range of snuff on the planet.
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All valid points @JakataBoy but in my case this wasn’t my first order or indeed the first time things have gone wrong, it’s just the first time I’ve mentioned it. Secondly, I believe in voting with your feet. If service isn’t up to scratch, you go elsewhere. Finally, delays: They happen but when the response you get is nothing more than a shrug, that’s awful service and warrants frustration no matter how big the selection is.
@MrSnuff Thanks very much for the reply Dave. It’s very much appreciated and goes a long way to repairing the situation. I’ll pm you.
Just following up regarding my “issue” with part of my Mr. Snuff order not arriving. Despite having no responsibility for the shipping issue, Mark gave me more than replacement value in points to make up for the snafu. I didn’t ask for it, and was contented with considering the missing snuffs ‘lost to the ether’.
Mr. Snuff is my bread and butter snuff seller, and they’ve earned my continued business time and again… but this seals it. :x
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My first order ever at mrsnuff.com went already strange. I ordered 4 types of snuff. But then this order was cancelled by them without contacting me and they made a new order with only 3 types. I would rather have a message first with the explanation why and I might have chosen an other snuff instead. Especially because I pay a lot of money for shipment.
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Hello @Marielle32,
this is not normal procedure. Customers are always supposed to contacted before any changes are made. I will look into it and get back to you.
I apologize in advance for the annoying inconvenience.
Dave
Hello @Marielle32,
It turns out you somehow added a master product to your purchase. Master Products have zero value and do not have any weight…they are simply a picture and description of the product that you click on to see a list of different tin sizes and prices.
You are not supposed to be able to add master products to your cart and for the life of us we cannot figure out how people occasionally are able to do this. We have been unsuccessful at replicating the problem and then fixing it.
So…I will give you $5 in reward points if you can replicate the issue and then tell me how you do it!
Dave
PS: that offer is open to anybody else who is able to help us out with this.
@MrSnuff thanks for your response. I just added Fire dance to my Shopping Card. I think the problem starts when I am in the card and chance from $ to ? than you site go’s nuts so I think it happens than. But I’m no web developer.
@MrSnuff The ? Is euro
Thanks for your input.
Can you tell me were you on a desktop, mobile or tablet?
Thanks
Dave
@MrSnuff On a mobile.
aha…maybe we are getting somewhere. This is great info.
Is it an iphone or android and most importantly are you able to replicate this? If you are can you tell me the exact steps?
I know this is a lot to ask. I really appreciate your help.
You can switch to PM if you prefer.
Dave
Hello @Marielle32
I have managed to replicate the problem. No need for you to go through the steps.
I am a very happy guy. This issue has plagued us for a long time.
THANKYOU!
You now have an extra 500 reward points.
:
:-bd
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@MrSnuff Hi, if you recall, I still have yet to receive my last 3 snuffs out of the 9 I ordered. I’m not sure if you sent it out yet, but I didn’t get it. And I just changed my address today, so if you can get back to me, that would be great.
@MrSnuff thank you for the reward points. I will use them with my next order. Do you have any idea when i can expect my order ? It was shipped on 22-3-2016.
@MrSnuff i found something strange on your site. The Wow roasted nuts is 0,20 ct.cheaper if i check the website without loggin than when I am logged in ??? It also happens with the glas bullet logged in $4,79 not logged in $3,99. Why is that ?
I will look into this and get back to you.
I will look into your order and let you know.
The change in price is because when you are not logged in the system does not know where you live so the
prices are VAT free. After you log in, then if you are shipping to the EU then the prices are +VAT.
Dave
Thanks @mrsnuff
@MrSnuff thank you for checking my order. Thank you for explaining the price differences !
@RailroadMills…I can’t get to the bottom of this and Mark has left for the day. I will just go ahead and have it reshipped. If you receive two packages, just keep them both. You deserve it for your inordinate patience.
@Marielle32…your order it appears is stuck in customs. It is tough to know without a tracking number, but that is our best guess. They may release it or it might come back to us. I’ll have it reshipped. If you should receive 2 packages, please keep them both as well. You deserve it for helping me get to the bottom of the “master products being ordered” problem. You have no idea how happy I am to finally solve that. :)
Meanwhile can you confirm your address? You can PM to keep it private. I want to make sure there are no errors there because you should certainly have received it by now, barring a customs issue.
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