I’ve been waiting on a package for almost a month now. This is the longest I’ve waited for an order from mr snuff
While i have every faith in the Mr Snuff crew, i have been having great difficuties recieving orders of American snuff which is posted from the US. My current order is at the month mark now. I have had a couple of other US orders that have had to be resent. But…Andrea always finds a solution and has not let me down yet. Since i have recieved every single order (of at least 20+ orders) from the EU (Ireland i believe) i would be interested to know who ships it from the US. I dont think i could ever see myself using any other competitors though as Mr Snuff is so far ahead of the rest (and i’m not just saying that because he own’s this website).
@BigNose Some of the Indian Smoke Shops ship snuff. But for the most part they only have scotches. Lil Brown has some Wilson’s but not in bulk and a limited selection in comparison to Mr Snuff
@slide , thanks for the info. But…at day 35 my snuff appears, Hazzah! All is good now.
My first two orders were shipped on Monday and Tuesday. I’ll update when they arrive, though I’m not in a rush now that I was able to pick up some Tube Rose at the local shop. Oh and @joesnuffer, I love your reviews on YouTube man.
Still waiting for mine shippedSept 12th…bummer wait.
Wow, over a month huh? That’s wild, glad I was able to find something around here to try out before my order arrives. USPS is awful and customs is worse, so I would imagine that combination is why some orders take that long.
@TopographicTales…In all fairness, I have received many orders in the past at far more rapid pace. This is hopefully just an outlier…
Mr. Snuff has had some problems with the warehouse not correctly reporting products out of stock. If you’re waiting for an order, check to make sure its gone from “printed” to “shipped” in a timely manner. I’ve received fantastic customer service sorting out this issue.
@Asherael: you make a good point and I appreciate you mentioning it. Our warehouse is going through a massive transition. They are shifting facilities and they are switching over to a new inventory management system. This is one reason we switched over to a new version of mistersnuff. We had to make some changes to enable our website and their software talk to each other in a meaningful way. The software was very expensive running into hundreds of thousands of GBP so it really out to sync up the shelves/picked/shipped/website inventories significantly more accurately than the current method. In theory at least it should be impossible to order something that does not exist on the shelves. The only exceptions will be the special order items (such as bulk or Snuff mulls or whatever). This is all happening right now. With any luck we will be through it all over the next couple of weeks. As a matter of interest what would you guys prefer if you order something that exists on the website but is out of stock in reality? Is it better to just refund your card the difference and ship out the rest ASAP or is it better to receive an email asking your preference (wait/exchange/refund) accepting that this back and forth email process will slow your ship date by a day or two even if your preference is to get it shipped ASAP and not wait or exchange? Thanks for your input. Dave
Thanks for the heads up @mrsnuff. I placed an order one week ago and it was printed the next day. Usually it gets shipped the day last night I received an email from Andrea last night stating that my beloved Tom Buck was out of stock. I chose to replace it with queens extra so hopefully it ships shortly. As much as I would like to receive my order asap I do appreciate the option to change it out
e-mail and option to adjust the order would be my preference.
By the way Dave, you should ask that question in its own thread, or it will get buried rather quickly by a few answers.
Since I’m on the far side of a potentially lengthy customs process, I’d rather be bounced a refund for immediate shipment (with notice that this has happened) particularly with expensive, high-speed shipping (I had hoped to rush it through for arrival before a party). I have been very happy, however, with the substitutions option on my last couple orders. I was able to replace a tin of checkerberry for two 45 gram containers of Kailash, which has very abruptly become my favorite variety.
Well, one of my orders that was sipped last Monday got here today. 7 days, good stuff.
Back to topic. I am starting with small orders (under $50) to get a grasp on what I like. 1st order shipped 8-17-12 I received it 8-24-12 (5 business days, 7 days total), second order shipped 9-14-12 not yet received (26 business days, 38 days total so far), third order 10-12-12 received on 10-23-12(6 business days, 10 days so far). If an order gets held at customs, how will I find out or does it just disappear? Also hoping for the best but for now I still have some left from the 1st order.
@cigargod, in customs it’ll just sit there, sometimes a second order will bump a lingering package through. I think if it’s refused to you, it’ll bounce back to MisterSnuff, and they’ll let you know. Customs is in the business of long delays, but doesn’t seem to be in the business of seizing orders.
Reading this thread I realized that EU (and EEA) are pretty good things. No customs holding our packages.
you will get a letter if it is seized telling you why it was seized and if you want to claim it you sign the back and send it back to them… that is good and bad, if it is “contraband” signing it and sending it back in admits guilt otherwise it is destroyed in 30 days if they do not hear back from you… not that is if it is contraband and not suppose to be sent ie. Medications , but snuff most likely will be returned to Mr. Snuff and both parties will get a letter from US Customs and Border Patrol… I have got a few in my days but never for snuff
Personally I’d definitely prefer an email about anything out of stock and advice about any replacement/ refund/ putting the order on hold. Having the knowledge about what exactly the order’s status is would greatly relieve my anxiety. Fortunately, I don’t think I’ve had any real delays with your company and any issues have been promptly addressed.