@Zanaspus isnt it wrong to say Mr Snuff caused the problems? There are a lot of factors coming into play. Moving mrsnuff, cause EU sucks, paperwork, controls, customs…hell, I have a friend who lives in the UK, even he has a hard time forwarding snuff to me these days. We can blame xmas, we can blame customs, we can blame politicians, lousy drivers drivin off with our mail…in the end, its everyones fault.
@Rogue Please read a bit more carefully. I understand postal delays. I don’t understand non-shipment after a month.
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@Zanaspus He is or was moving locations. I had an order disappear when that happened, quick talk with Mrsnuff, and it was solved. Communication is key. Try talkin to him, allow him to talk to you.
I’ve been dealing with Dave longer than most on this board have been snuffing. I would never consider communication *sarcasm off*
Today was finally the day guys!!! After 3 weeks it delivered!!! I finally get to enjoy some great snuff! Thanks Mr.snuff. Although it took 3 weeks now I know I just have to stock up from now on. 
I’ve been waiting for 3 months for my orders from mr.snuff to show up. Of 26 total items only one has been delivered. I keep getting the run-around whenever I ask where my items are. I’d be wary ordering from Mr.snuff.
It seems to me that since the one item that has arrived was an American snuff and all the tracking orders he emailed me are in a format suggesting they were sent from America, Mr.snuff may be only shipping the items from their American warehouse, and keeping the money from the other items. I’ve been waiting for months. Even when items get reshipped (supposedly) the tracking numbers say they haven’t actually been shipped yet. This was my first order, none of it has been delivered. Notice the date. Date Ordered: Sunday 08 October, 2017 Products ------------------------------------------------------ 1 x Lorillard 30g (TZLOR1) = $9.86 1 x Fribourg & Treyer Dr.JR Justice 50g (FT012) = $7.64 1 x 6 Photo Medicated No.666 30g (6PH037) = $3.80 1 x Rooster 30g (TZROO4) = $12.95 1 x Wilsons White 25g (WILS352) = $3.88 ------------------------------------------------------ Sub-Total: $38.13 Royal Mail International Standard (): $12.98 Total: $51.11
This was my second order, also did not get delivered yet. Date Ordered: Tuesday 10 October, 2017 Products ------------------------------------------------------ 1 x Starr Scotch 30g (TZSS1) = $9.86 ------------------------------------------------------ Sub-Total: $9.86 Royal Mail International Standard (): $9.98 Low Order Fee: $1.50 Total: $21.34
This is my third order. Only the dental sweet arrived. Date Ordered: Friday 20 October, 2017 Products ------------------------------------------------------ 1 x White Elephant 35g (41PH001) = $7.90 1 x Fribourg & Treyer High Dry T 20g (FT201) = $4.49 1 x Hedges L260 20g (HED001) = $5.44 1 x Swedish Match Taxi Green 15g (SMT002) = $2.99 1 x Poschl Bayern Prise Brasil 10g (POS005) = $2.93 1 x Bernard Jubilaums 10g (BER461) = $2.99 1 x Dental Scotch Sweet 30g (TZDS1) = $12.49 1 x Stainless Steel Bullet Silver (MET012) = $35.99 1 x Afghan White 40g (AFG001) = $14.95 1 x Dholakia White 9g (DHO067) = $2.16 ------------------------------------------------------ Sub-Total: $92.33 Royal Mail International Standard (): $15.98 Total: $108.31
^ American scotches are shipped from a warehouse is the US and all the other snuffs are shipped from a warehouse in the UK. Thats why you only recieved the scotches, the other snuffs are in a different package that is travelling much further and going to take longer to reach you
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And you are aware that in the province of Alberta (this is the only province to have this stupid law) it is illegal to own or possess more that 1kg of tobacco. So if your package weighs more than that ( customs weighs the entire package, box, tins, packaging and all not just the tobacco inside) the package will most likely get seized and destroyed.
I didn’t order a kg, less then 200g total. FYI, that 1kg law doesn’t apply to whole leaf tobacco. I recently got a 2kg shipment of whole leaf.
Upon further checking maybe more then 200g but nowhere near 1000g.
Do you have a link where I can read more about the 1kg rule in Alberta?
Hello all,
first of all allow me to apologize for the hassles you have experienced.
As some of you may know, I have not been properly at the helm for over 7 months unfortunately. This is due to the fact that most of my time has been spent setting up a new warehouse, moving house etc.
I am really sorry things have gone downhill (they have, not just from your perspective but mine also). I actually had to fire one person because of total incompetence. Two others are on a very short leash indeed.
However come January I can assure you all that things will improve. I plan to hire several new staff, we will be handling all our own shipping and handling, and most importantly I will be hands on once again.
@zanaspus: thank you for your comments. I take all criticism seriously and am grateful when people speak up. Otherwise I have to assume everything is hunky-dory.
I can assure you that I never have and never would operate on a business philosophy of having people “by the short and curlies” I don’t believe that is true and even if it was, I still want to provide the best service and the best selection at a fair price. It is a matter of pride in what I do.
I would be happy if you would give us another chance at earning your business. If you do decide to place another order please email directly with the order number and I make sure it goes through without any glitches (at least for the things under our control).
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Thanks for the update MrSnuff. Great news that things are going to get back on track.
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@Maxandtan: thank you for your messages too. Same principles apply.
I can see that the first order shipped on 9th, the second on the 11th , and the last order shipped on the 23rd.
It is possible that Canadian customs are having one of their occasional crackdowns on tobacco imports. Obviously once the goods leave us we have no control after that point, and there is nothing we can do to influence Canadian Customs.
Your orders are a bit early to be overly influenced by the holiday season, though that may have slowed things down a bit.
Regardless, please drop me an email if you still have not received everything and I will reship at no cost to you. We can but hope it will all get through this time.
For what it is worth, and for the reasons pointed out above “Mr.snuff may be only shipping the items from their American warehouse, and keeping the money from the other items” is absolutely not the case. There is no way we could have stayed in business for 10 years (this year as it happens) if we operated like that.
In case you need my direct email, please pm me. I don’t want to post it on the forum because of email scrapers.
Thanks for your time guys. I hope I can earn your trust, respect and business again.
Dave
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I have received two tins of dental snuff but I only ordered one. None of my other items from any of my orders has arrived. Is it possible to ship it some other way? The way you have tried to so far doesn’t seem to be working at all. New rules regarding putting stamps on tobacco products being shipped to Canada came into force nov. 7th. Maybe that’s the problem. When I ordered these items that law had not come into effect yet so who knows. Also could be the flavoured tobacco plan Trudeau recently passed. Although mr.snuff said if this was the case they would have been informed of it. I don’t think the flavoured ban applies to personal private imports but can’t find out if so.
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Has anyone else in Canada received a large order of snuff with some flavour added, as most snuffs do,in the past month?
@Max I just received my order from MrSnuff today. It shipped out on Dec 11th. Although it wasn’t a huge order like you purchased. However, Max, I did post that the tracking number posted on another thread (and I sent you a private message) shows that the package is in Chicago of all place, and it has been awaiting pick up since November 3rd.