Archive created 18/10/2025

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G

For some reason I cannot place an order with Toque. I enter all the appropriate information, just as before with my first order but it will not accept it and I get the following: Unfortunately, we are unable to accept your transaction. There may be a problem with the payment information you entered, or our online processor may be experiencing technical difficulties at the present time. You can attempt to process your order again, or contact us to discuss other payment options. Anyone know whats going on?

D

Are you using a prepaid credit card? I seen ssomething on this forum about a vendor not being able to accept those anymore.

G

No. Standard credit card. Paypal Master Card. Same one I used to place an order a couple weeks back with no problem. I’ve made about 8 or 9 attempts now and same thing. I have this card number issued to 2 names and have tried both of those as well - same result.

G

What gets me is I get an email saying I passed all thier security checks etc and still its DECLINED. WTF? Dear Grant xxxxxxx, This is a no reply email. Please take this email as confirmation that a payment request to Toque Snuff Limited has been attempted. The details of the payment request is as follows: Transaction Status: Declined Transaction Amount: £11.40 Order ID: ORD201402127 Order Description: Online Order Transaction Type: Sale Transaction Date/Time: 12/02/2014 03:25:52 Payment Processor Reference: 14021203255273260250xxxx Address Check Result: Passed PostCode Check Result: Passed CV2 Check Result: Passed 3D Secure Authentication Check Result: Passed PLEASE NOTE: This is not an invoice. Cardsave Gateway is the nominated PCI level 1 certified gateway for Toque Snuff Limited. If you feel you have received this email in error, please contact Toque Snuff Limited directly by emailing them at roderick@toquesnuff.com. Thank you, Cardsave Gateway

G

Thanks @Roderick Worked out just like you said.

S

Roderick is spot on- I didn’t attain all passes but my order still made it to me. I admit that at first I was a tad worried that my first order would not go through, but alas it did and I am swimming in Toque.