A while back I posted about my newly converted snus friend who’s large order from The Northerner went astray. I urged him to contact them him but he bulked and said he did not want to be a nuisance and would wait some more. I then sent TN an email, telling them that it’s embarrassing to me seeing that I’ve introduced my friend to them. Within half an hour, I received a mail from Aina, asking me to confirm my friend’s postal address. That was yesterday. This morning I received another mail from Aina to confirm that she has already shipped another package. No need to tell you that we are happy to deal with a company like this. TN is the only company I’ve used so far for ordering snus and, of course, it will remain like that. I did not mark this post Off Topic because TN also sell snuff and, maybe, the cheapest F&T available. Check them out!
And the freshest f&t snuffs I’ve gotten. Real ammonia smell. Yeah the only problem I’ve ever had with the northerner is sometimes I’ve had to write twice because they didn’t understand the english of my post. A while a go I got an order that was delayed because of one tin. I asked if they could just send another tin of snus and specified that even if it was cheaper then the one I ordered I didn’t care. The replacement tin was the most expensive snus they had available at that time. There have been a few occasions when my order came and there was the snus I ordered plus a handfull of expired or nearly expired free tins thrown in. My last order I got about twenty of the little general portion trials with four foil pouches with three portions in each foil. Yeah the northerner is great, except they don’t always have the best english skills.
In the earlier days when you ordered from their site there was nothing telling you if something was in stock and you’d have to write them and ask for a replacement to get your snus in a timely manner no big deal but it was a pain in the butt. So I wrote to them to tell them it would be a great idea to know if the product was in stock and sent them a link to Mars Cigars which has that feature. The next order I made their site told you if something was in stock or not when you put it in your cart. Not sure if they listened to my suggestion, it is nice though to see a place that continualy works on improving.
Well done Pieter! Sometimes people are too shy to take action and need some help. Never ordered anything from Northerner myself yet, might do that because they carry American products as well.
They have a US warehouse, stock improves there all the time. I just made a big order, but half comes from Sweden, so I have to pay two shipping fees 