I have just had the most horrendous service… NOW! before I have a rant and provide screenshots, I would like to talk to someone in the know here, I was just inquiring and telling the online assistant I think there are a few errors on the site… I do not think she understood any of it.
It’s actually part of MrSnuff, so Dave will be able to assist if you aren’t getting the service/support you need from the customer service folks. Paging @MrSnuff
Thanks mate… I just messaged him regarding something else, so no doubt he will message me… I don’t think the woman was even in the same country as me!, I was trying to explain that I do not think the pricing is right on a few snuffs, example being 200G of snuff for
oh I give up
Pound signs don’t work here feller 
you have to say 5.00GBP or it just cuts off your post… like it just did 
They do have some real bargain snuff, and other stuff that seems quite highly priced (to us Brits). Pricing has always seemed a bit erratic there, and changes quite a bit too. Chances are those prices are right (I’ve bought some of the cheap stuff before) it’s just that they don’t update their “specials” section with these bargains, or make it explicit that they’re discounts, so it can look like errors
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Thanks… I did not realise the pound sign maybe that is why I am having issues here, anyway… I was asking the woman online who I doubt was even in the same country as me, that I assume 200G of snuff can’t be 3.39 but rather 25grams, and I could not get a straight answer… so I didn’t bother ordering… she was telling me to order, and how many grams I want but not answering any quires I had. Very rude…
As to location, the warehouse is in Northern Ireland, but I believe it’s administered from the States. I’ve successfully bought two of the 200g tubs that were at low prices, one of which at the time was cheaper than the 25g of the same snuff. Seasonal special? Slow moving stock? Whatever - I bought it, and the snuff was fine (now living in glass jars in my store area). In short, they will honour the prices they list them at, and yes they will not make sense at times. It seems that’s just the way it is. If you want it Jim, go get it mate.
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I think I know what snuffs you’re talking about. I just ordered 200g of one of them, could not pass up the price. The shipping seemed to calaculate for what I would consider to be the right weight.
I would have ordered 6kg of it for storage… plus a snuff box and a few other snuff samples, however they have lost my custom as the rude woman who clearly didn’t understand English nor answered my questions which were basic,
She first said the price was per unit 200g then said it was per 25… then later told me that was a typing error and asked me how many G I wanted, and told me to order… without answering my question.
Obviously not the owners fault, but when people give me the hump… I tend to go elsewhere even if the price is more,
If I am going to get a chat pop up for assistance I at least expect them to understand basic English.
The price seemed average for a 25g tin that is why I asked if it was an error…
My invoice says 200g for $2.83 so if I get 25g then I’ve got proof I ordered 200g. If it is an error it is theirs and I’ll make sure I get what I ordered.
I never have much luck with live online support at ANY business. Email always seems to work better. You give customer service a few minutes to respond properly and you get a better paper trail.
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I wont contribute to a business if they can not employ English staff. I have used them before and had no issue, it’s just a pop up chat came up… and I thought I’d ask a question but it seemed to be the hardest 30 min exchange I have ever had,
I mean why even have it?.. the online support, it had an English woman’s picture and name that came up too, I doubt very much that was who it was,
I had another idiot on ebay yesterday, I received a broken item so I asked for a replacement which they needed a photo of & said then it would be fine to do so… Then the next day they send me a message asking me if I want to be sent the replacement… I mean just exactly what is wrong with people.
@bigjim I’m sure it’s just a minor hiccup, snuffstore and mrsnuff.com are great sites to use, and their staff is extremely helpful, the service-person you had may have had a bad day, may have been recently hired, and is still learning. There’s a reason many companies tape calls to their customer service; it’s to become better.
Hell! Take the rude and unrefined me a few years ago at a garage:
_______________________________
Customer: How’s my car doing?
Me: The wreck? Not even nearly done.
Customer: WRECK?!
Me: Yeah, the chevy…
_______________________________
Where I grew up, we referred to older cars as wrecks, four-wheeled trolleys etc. Apparently that’s seen as horribly rude out here in the countryside…thankfully my boss updated me on middle-of-nowhere-linguistics.
That’s just one example of “new person at work” - unprofessionalism.
Don’t be too hard on people, I’m sure she did her best.
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@rogue the person I spoke to was not extremely helpful but rather the opposite, so maybe we have had dealings with different people,
If a person has recently been hired that would not have been an issue, but no training should have to be given to be a polite an understanding individual, right?..
I asked the simplest of questions and she told me 2 different answers within 10 mins…
I suspect, and it is only a suspicion that the woman that I had been speaking to that had an English name and looking picture was someone from a third world country more than likely being paid peanuts… and to me, that is not acceptable. then in which case I would have more of an issue with the owner rather than the employee.
It should not take half an hour of broken conversation to find out if a price that is stated is correct for 200g… no bad days nor new job issues should make this a difficult thing to understand or reply back to.
Rant over…
@bigjim bank made an error in your favor . they probable just want to move stock. I seen that months ago on certain Indian snuff . Back when you could get grab bags snuff was dirt cheap it also was old stock. And fresh snuff, new packaging or labeling was on it’s way. Never look a gift horse in the mouth!
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@bigjim but sometimes, it does take half an hour of broken convo. Just send a polite email to snuffstore and complain nicely, see what happens. If you think of it, it’s not such a big deal…there are children starving!
It was a joke of sorts, but you get my drift =)
Well I can confirm what folk have already said . It isn’t a misprint . I ve just received a bulk parcel of mixed Indian snuff from Snuffstore . All the 200 grammers are just that …7 and a bit ounces 
. It doesn’t appear to be old stock either . Naturally I had to hoover a nip of all of them before storing and they re fresh as anything . . 8-} .
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