I have just had the most horrendous service… NOW! before I have a rant and provide screenshots, I would like to talk to someone in the know here, I was just inquiring and telling the online assistant I think there are a few errors on the site… I do not think she understood any of it.

It’s actually part of MrSnuff, so Dave will be able to assist if you aren’t getting the service/support you need from the customer service folks. Paging @MrSnuff

Thanks mate… I just messaged him regarding something else, so no doubt he will message me… I don’t think the woman was even in the same country as me!, I was trying to explain that I do not think the pricing is right on a few snuffs, example being 200G of snuff for

oh I give up

Pound signs don’t work here feller you have to say 5.00GBP or it just cuts off your post… like it just did

They do have some real bargain snuff, and other stuff that seems quite highly priced (to us Brits). Pricing has always seemed a bit erratic there, and changes quite a bit too. Chances are those prices are right (I’ve bought some of the cheap stuff before) it’s just that they don’t update their “specials” section with these bargains, or make it explicit that they’re discounts, so it can look like errors

Thanks… I did not realise the pound sign maybe that is why I am having issues here, anyway… I was asking the woman online who I doubt was even in the same country as me, that I assume 200G of snuff can’t be 3.39 but rather 25grams, and I could not get a straight answer… so I didn’t bother ordering… she was telling me to order, and how many grams I want but not answering any quires I had. Very rude… 

As to location, the warehouse is in Northern Ireland, but I believe it’s administered from the States. I’ve successfully bought two of the 200g tubs that were at low prices, one of which at the time was cheaper than the 25g of the same snuff. Seasonal special? Slow moving stock? Whatever - I bought it, and the snuff was fine (now living in glass jars in my store area). In short, they will honour the prices they list them at, and yes they will not make sense at times. It seems that’s just the way it is. If you want it Jim, go get it mate.

I think I know what snuffs you’re talking about. I just ordered 200g of one of them, could not pass up the price. The shipping seemed to calaculate for what I would consider to be the right weight.

I would have ordered 6kg of it for storage… plus a snuff box and a few other snuff samples, however they have lost my custom as the rude woman who clearly didn’t understand English nor answered my questions which were basic, 
She first said the price was per unit 200g then said it was per 25… then later told me that was a typing error and asked me how many G I wanted, and told me to order… without answering my question. 

Obviously not the owners fault, but when people give me the hump… I tend to go elsewhere even if the price is more, 

If I am going to get a chat pop up for assistance I at least expect them to understand basic English. 

The price seemed average for a 25g tin that is why I asked if it was an error… 

My invoice says 200g for $2.83 so if I get 25g then I’ve got proof I ordered 200g. If it is an error it is theirs and I’ll make sure I get what I ordered.

I never have much luck with live online support at ANY business. Email always seems to work better. You give customer service a few minutes to respond properly and you get a better paper trail.

I wont contribute to a business if they can not employ English staff. I have used them before and had no issue, it’s just a pop up chat came up… and I thought I’d ask a question but it seemed to be the hardest 30 min exchange I have ever had, 
I mean why even have it?.. the online support, it had an English woman’s picture and name that came up too, I doubt very much that was who it was, 

I had another idiot on ebay yesterday, I received a broken item so I asked for a replacement which they needed a photo of & said then it would be fine to do so… Then the next day they send me a message asking me if I want to be sent the replacement… I mean just exactly what is wrong with people. 

@bigjim I’m sure it’s just a minor hiccup, snuffstore and mrsnuff.com are great sites to use, and their staff is extremely helpful, the service-person you had may have had a bad day, may have been recently hired, and is still learning. There’s a reason many companies tape calls to their customer service; it’s to become better.
Hell! Take the rude and unrefined me a few years ago at a garage:
_______________________________
Customer: How’s my car doing?
Me: The wreck? Not even nearly done.
Customer: WRECK?!
Me: Yeah, the chevy…
_______________________________
Where I grew up, we referred to older cars as wrecks, four-wheeled trolleys etc. Apparently that’s seen as horribly rude out here in the countryside…thankfully my boss updated me on middle-of-nowhere-linguistics.
That’s just one example of “new person at work” - unprofessionalism.
Don’t be too hard on people, I’m sure she did her best.

@rogue the person I spoke to was not extremely helpful but rather the opposite, so maybe we have had dealings with different people, 
If a person has recently been hired that would not have been an issue, but no training should have to be given to be a polite an understanding individual, right?.. 
I asked the simplest of questions and she told me 2 different answers within 10 mins… 

I suspect, and it is only a suspicion that the woman that I had been speaking to that had an English name and looking picture was someone from a third world country more than likely being paid peanuts… and to me, that is not acceptable. then in which case I would have more of an issue with the owner rather than the employee.

It should not take half an hour of broken conversation to find out if a price that is stated is correct for 200g… no bad days nor new job issues should make this a difficult thing to understand or reply back to. 

Rant over… 

@bigjim bank made an error in your favor . they probable just want to move stock. I seen that months ago on certain  Indian snuff . Back when you could get grab bags snuff was dirt cheap it also was old stock. And fresh snuff, new packaging or labeling was on it’s way. Never look a gift horse in the mouth!

@bigjim but sometimes, it does take half an hour of broken convo. Just send a polite email to snuffstore and complain nicely, see what happens. If you think of it, it’s not such a big deal…there are children starving!
It was a joke of sorts, but you get my drift =)

Well I can confirm what folk have already said . It isn’t a misprint . I ve just received a bulk parcel of mixed Indian snuff from Snuffstore . All the 200 grammers are just that …7 and a bit ounces . It doesn’t appear to be old stock either . Naturally I had to hoover a nip of all of them before storing and they re fresh as anything .  . 8-} .

@bigjim 

can you tell me what date you had the conversation and who you spoke to? Also if you know what logon name you had or random name assigned that would be very helpful. I will take a look and see if I can track down the conversation and make sure it doesn’t happen again. 

Last but not least, 200g at $3 is clearly an error. Thank you for not buying 6Kg of it. If you would be kind enough to let me know what the product is I would be grateful so I can stem the loss.

It kind of saddens me that no one else has mentioned it to me. In the past members pointed out clear errors so I could fix them. We are not some big conglomeration that can take hits like that.

@MrSnuff don’t worry, we’re extremely faithful, you can take blows, but we’ll keep coming back for more.

@MrSnuff Don’t be saddened by us failing to flag these. In fairness to those (including me) who bought one (ONE so others could enjoy the same deal) of these low priced snuffs, there is some highly erratic pricing throughout the entire site. It’s not just within one manufacturer either. In Gawith Hoggarth you have 25g tubs ranging from

Crap! I forgot about the pound sign issue. That was a damn long post too!!! ARSE - that’s infuriating! Long story short - with respect the prices are all over the place. Dholakia from 1.10 to 6.87. GH 25g from 1.97 to 4.44. I can buy these for as low as 1.49 each. Wow, 6 Photo, Temptation, Bernards all varying wildly. Some significantly cheaper than other sellers, some significantly higher. Nobody is out to rip you off, or get ripped off ourselves. We don’t know what’s an error or what isn’t because there’s no consistency. This isn’t a recent development either. None of the cut price snuffs are listed in specials. Everything in specials is full price. The only commercial judgements we can make is what to buy and who from. Maybe it’s time for a full site audit to ensure the prices are fair to you but still competitive, and that price reductions for slow moving stock or luring loss leaders are indeed correct. Sorry to be blunt Dave, but you can’t be annoyed with us for not knowing whether or not your prices are intentional when they are all over the bloody map throughout the whole site.

3 pounds for 200g of snuff to me is common sense that it’s an error… because that is around average price from almost all suppliers for a 25g,

Everybody claiming there is no mistake making me feel bad, for then the owner to come and admits it is an error amuses me, I was not 100% sure the pricing was correct… and with the confusion with the helpline I didn’t end up ordering anything. 

Please don’t hate me for ruining you’re super deals guys… But is it not common sense that Dave wouldn’t make any profit but rather be loosing profit selling 200G for a few pounds?.. snuff is cheap as it is, No need to take advantage of people. 

Gotta agree with 50ft_trad on this one. I would have just assumed it was liquidation, or some special that wasn’t advertised. Especially since it was a seemingly random price, rather than something like “1.99” rather than “19.99” which is easily a typo. Hard to typo 11.72 (current price) as 3.36.

Just be careful with your implications given that, for example, Viking blond tins are currently 10 bucks on mr. snuff, and you mark up all the bulk tubs pretty heavily; the McChrystal’s 200g tubs for 60 dollars, when they cost 41 from McC who won’t ship to US, and the tubs of Wilson’s costing 75 bucks vs. 38 from the mill website.

Maybe I don’t understand certain factors involved here.

Agree with the above, considering there is a monopoly on everything but toque coming to America. But, of course there may be factors I’m unaware of.

While we’re pointing out inconsistencies, I’ve often seen variations in the prices between MS and snuffstore. I figured it was a matter of slightly different markets and that it was deliberate. I wouldn’t have bought the medicated Dholakia, even at that price. I can’t abide medicated snuff. I would have figured that everyone else felt the same way and Dave was trying to clear the warehouse of an item for which he’d miscalculated the demand.

I did ask the online support if it was a discontinued product for reasoning for such low price but she did not answer me & kept telling me how many grams I want…

Because of the low stated price I was going to make a huge order… as I did read somewhere that menthol snuff in a few years could be stopped, so I am stocking up… But I wanted to be 100 per cent clear that it was the right price and not an error before ordering. 

I guess the woman I spoke to 's incompetence to answer basic questions done dave a favor. 

I did notice the snuffs were all erratic in pricing however I still think it should be common sense that a snuff would not be meant to be sold for 3 quid for 200grams. 

Thanks Gents. Glad to know I wasn’t the only one who assumed the price was valid and strategic. I recently bought 20 tins of SG snuff from a retailer who was clearing them out for one pound each. Considering how cheaply snuffs sell in India, I had no worries that I may be doing anyone a disservice by buying these at a bargain price too, and don’t like the implication that I was knowingly taking advantage of someone’s error. That’s effectively an accusation of dishonesty, which I resent. Think about it, why else would I tag Dave to come look at this thread to assist Jim, and then encourage Jim to buy one as the price would be right. It’s all there in black and white right here on this thread. Would I seriously do that if I thought this was an “obvious error”?

It was an honest mistake on both side, I remember seeing 200g Virginie for sale on MrSnuff when it was still around for $6. I never picked any up though I had assumed they were clearing old stock. It may not have been brought to MrSnuff or snuffstore a quickly as you would like though In our defense Dave was linked in the second post by 50ft_trad when the discussion started. If 50ft_trad has not linked MrSnuff and if bigjim had not created this thread who knows how much stock snuffstore could have lost before figguring out the issue or someone else bringing the problem to light. I understand that you do not make a huge profit margin Dave and apologize if this post looks like i’m defending all of our actions, I believed it was an honest mistake. I dont know what I would do without you MrSnuff love ya!

@50ft_trad et al.

Thanks for your comments. 

I take your points. They are fair. 

The issue was I had a guy on to do stock control and pricing to free up my time to pursue another start-up. Hence my eye has been off the ball for some time. My bad.

I had no idea that there was so much vagary in pricing. That guy is now fired as of yesterday. Over time I will update all the prices accordingly and make them a bit more consistent.

There are many factors that go into pricing of course. More than I should bore you with. However it is worth mentioning that the bulk tubs are more expensive than the manufacturers charge because we do not stock them and a bulk order is hence extremely labor intensive with lots of room for error. It involves extra shipping for a tiny order, multiple emails going back and forth between us, the manufacturer and the warehouse, tracking and follow-up, an extra inbound charge from the warehouse, an extra ‘management’ charge from the warehouse and so on. This is why I stopped selling bulk for a while. The only reason I brought it back was because there were some requests from members here to do so. I had to recode the website so that orders would not be rejected due to not being in stock. That alone cost $750. For the number of bulk we sell I doubt I have even made that back yet.

As I said to @bigjim I do appreciate feedback, whether positive or negative. The positive makes it fun; the negative alerts me to issues and gives me a chance to correct them. 

Dave

Thank for for your comments Dave, and good luck in getting the issues addressed. Lets hope this leads to everyone feeling better off.

I think $28.31 for 150g of  White Elephant is rape. but that just my opinion