I recently received a Mr. Snuff order which included a 25g tin or SG Blue Crest Scented. Finally getting home to pick it up, I opened it to see approximately half the contents were gone, as if there was some “return the unused portion” deal going on and I got a restocked item. Has anyone ever experienced this before? I’ll be contacting Mr. Snuff about this, but… yeah. Not a happy camper.
I’d be surprised if somebody could get through a half a tin of the scented before returning it lol. Probably just a production problem at Gawith’s and the tin didn’t get filled properly.
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I’ve had a few SG/Viking tins that appeared to have much less snuff than the usual. Luckily, those particular tins still had their vacuum seal. I can’t imagine the density of snuff varies that much, so I’d guess it didn’t get filled properly at the manufacturer. Who knows? Is it compacted in any way?
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Similar issue on two occasions… I had a 25g SWS Anson’s Imperial was about half full. It was moist and flavorful though, so no complaints. Second was a 25g tin of Berwick Brown that was half full and super dried out. I assumed it was a problem during packing.
Two out of about a million tins ain’t bad odds. haha
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The snuff isn’t compacted at all. I’ll be talking with Mr. Snuff about it.
Yeah, give them a chance to make it right.
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I used to weigh my SG snuff .But I Stopped. I got tired of getting pissed off. I only found a few tins that were the correct weight. Never one over.
Mr. Snuff credited me for it, so all’s well that ends well.
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It’s how you handle the problems that makes good customer service, good job mrsnuff.
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@snuffsahoy Quite right. Makes me much more comfortable that if there are any issues with the large order I’m currently putting together, they’ll get sorted straight away.
I just posted another thread about customer service at Mr. Snuff. Long story short, there was an inventory issue and Mike made it right within an hour when I emailed. I’m comfortable spending my precious dollars there.