Anyone know what happened to their loyalty program @MrSnuff? I logged on the other day day to build an order, and saw that they had just added a loyalty program with four levels with increasing automatic discounts per level (bronze 0%, silver 5%, gold 10%, platinum 15%), well placed my order today, but saw that it was gone… got me real excited n’ all too…
Huh. I haven’t logged onto mr snuff in awhile. Didn’t see it. Dumb question, but were you logged in the second time?
@Psicko Yeah I was logged in, just placed my order… perhaps this was a glitch and we saw a preview 
Gotcha. Just making sure. I was on another site and was looking for a special and couldn’t find it. I realized I wasn’t logged in as it was a member special. When I logged on and found it, I felt stupid. Could be a preview. What would be the point of a bronze membership though.
I saw that as well, and you are correct it is no longer showing.
maybe it has been replaced temporarily by the freee shipping special going on from the 9th to the 16th on orders over $50?
@Mouse WHAT? F me.
@Pompeius I’ve had excellent experience with MS customer service. I’d shoot them an email to see if they’ll let you, a loyal customer, get shipping refunded due to proximity of the event.
@SHbickel Just sent them an email, all I can do is hope … I mean the shipping fee alone would qualify for free shipping :]
Actually CS don’t really know much about the Loyalty Program. It is something Pat is working on.
It will be released in a week or two. The fact it is not live doesn’t mean it is not counting. Every purchase over the past year is taken into account to determine your level and hence your automatic discount.
From the testing I have been involved in it looks pretty cool. Unlike accumulated points which you have to remember to use, it just discounts your purchase by 5/10/15% depending on your level. There will be a full explanation of how it works on the site.
We are just working on a bug that stops mobile users for re-signing up for the newsletter. It is fine as long as you opt in when you sign up, but if you opt out you can’t opt back in. This will become more important because we will ONLY be announcing specials via email and (and here 
) but not on banners on the website. As soon as we iron out that wrinkle, we’ll be good to go.
Dave
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@MrSnuff Do you have to maintain your level every year?
I too noticed the loyalty program. I’ve placed an order and did reflect on my purchase history. The ranking system appeared for a bit on my account but noticed it is gone for a lil bit.
Sub-Total:
|
| $XXXX |
| Royal Mail International Standard : | $XXXX |
| Points Redeemed: | -$XXXX |
| Total: | $XXXX |
| Customer Loyalty Discount:
You have spent $XXXXX in the last year so qualify for a discount of 5%: |
"Hi,
Thanks for the order and inquiry.
I have checked and can see that you have placed the order # XXXXX on the 8th August 2016
The offer for free shipping has started from the 9th August 2016 so all order placed between 9th August to 16th August will only be able to avail the offer.
I hope the above makes sense.
Regards,
Mark"
No exceptions for me I guess :[
Hah…let me see what I can do.
I believe I still have the power of over-ride.
pm me your email address and full name and I will tell Mark to credit you the shipping one way or another.
It might take a few days. I am off to ChiChi to visit the relatives till next week. But I will get to it when I am back in the orifice.
Dave
PS: the year is a rolling year not calendar. So the system looks back over the previous 365 days.
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Loyalty program appears like a cool deal, but I had alot of points accrued that are missing now.
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@Llo
you should still have any accrued points and you will still be able to use them.
Can you give me more details of the problem?
Dave
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@MrSnuff I think I know what he is experiencing. It seems the loyalty program has replaced where the points were located on the account information page. Also, just checked now, it gives no option in the checkout to use your points-- only a coupon.
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Pompeius said what I’m trying to say.
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@mrsnuff is on it. You guy’s are great. Points are back. I feel relieved.
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