Mr Snufff

General
1

Is there a way Mr Snuff can email me when they get a product I’ve been waiting for? I have a bunch of stuff in my cart already but I’m waiting on Back In Black to be in stock. I’ve been checking everyday for weeks and it’s still out of stock.

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2

Might be best to tag @Jonny

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3

@Kay - what is the process with Back Order fulfilment emails?

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4

Hi, I am happy to email customers when we get stock back in. If you email me at support@mrsnuff.com then I will put you in my ‘waiting for product’ folder :smile:

Please make sure that this address is whitelisted or you won’t get my reply.

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Hello and THANKS Kay! I know thats a labor of love for us.

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6

I have whitelisted every communication from support via Gmail, but they continue to go to spam - promotional emails go to my inbox.

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Hi, I have sent you a test email. Let me know if you get it.

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I can confirm I have received it, but it has gone to spam.
GMail is informing me that the sender isn’t/hasn’t authenticated the message so is flagging messages from you and Google will continue to flag these messages until the sender can be verified.

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@Clem thanks for lending a hand. I think I might have found the problem (DKIM record for any techies). I will get @Kay to retry tomorrow and see if it has worked.

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