Well I’m a little bit livid here. I’m talking about the two only snuff distributors that ship to the US. Not calling them by name this time because they like to you know put their police everywhere and jump in and comment that oh you’re overreacting and the planes can’t go faster and the cars can’t go faster it’s not our fault. I got a fully generic condescending response instead of any kind of help. And meanwhile I got an order tied up in the other one that took my money 5 days ago it cleared and they said today that it did not process so they’ve got my money and they won’t respond to me so I love this substance but I will not get it from them anymore. One of them explicitly promises 4 to 10 business days all the other countries so that takes up to 60 days but let’s give the US a false sense of security. So they basically tried to tell me that they shipped my package and it’s in customs for a month and a half in the UK before it got here it was unopened so it hadn’t been pulled inside and inspected and added any extra time to. I’ve only ever had a package from the UK setting customs for more than 3 days. 2 months to get five cans of Jip. Meanwhile Tweedledum takes my money. I am going to call Mr snuff out because the first time I ever ordered from them my credit card was stolen from putting it in their system so they can deny that too but it happens it’s not just me it’s all over the Internet read it. I’m not asking for special treatment I’m asking to not be ignored and for a company to have basic customer service skills it’s not hard I’ve been doing it for 15 years. Every response I’ve gotten with condescending like I didn’t know what I was talking about and pretty much brushed It off it’s always some generic excuse so they don’t care people. I feel like they take your money and they get to you when they get to you. So I’m going brick and mortar and what I can source online in the US. It’s a shame I love the variety they’ve got great stuff on there but what’s the point if I never get it. Cuz that’s something else do some research some people don’t even get their stuff. Or half of it and guess what it’s in the terms and conditions if it’s lost stolen or seized it’s not their problem you just lost on that. I’m new to nasal snuff and really love it and I wish that the whole market in the US online wasn’t controlled by two companies that are sitting there twiddling their thumbs. And don’t get me started about the US government they’re the reason we’re stuck with these two
Just FYI, they are not the ony shippers. There’s also a UK-based online store snuff.me.uk which ships to most states (except Arkansas, Arizona, Georgia, Iowa, Maryland, Oklahoma, South Dakota, Vermont, Washington and Wisconsin). Then, there’s a German artisanal snuffmaker Rosinski who ships internationally and US-based Indian snuff store Hookah1, which sells snuff by a case (if you prefer it plain and strong, Madras type snuff is GOAT, and Hookah1 carries two of them!). Also, be aware of your domestic online store Smokes-Spirits, it’s a good source for Bruton and W. E. Garrett Scotch snuff (however, just like Hookah, they sell by case-only).
You can make your own snuff as well. Go through Snuffmaking 101 and Old Snuff Recipes threads on this forum, check out Snus at Home YouTube channel for video tutorials, get some basic gear and alkalizers, order some whole leaf from leafonly.com, totalleafsupply.com or wholeleaftobacco.com and you are all set.
Just FYI, there have been some problems with royal mail. A number of strikes and a cyber attack on Jan. 10. I can’t speak for the customer service but I’ve had two orders tied up for a while from both companies.
@meltonkennith232386 your thread screams that you are new to snuff.
Thats how it always was with snuff orders, especially after covid and Brexit everything shipped from Uk comes very slow.
Even orders from amazon uk came here (i live in Europe) with a month delay. Its not that the snuffshops are owned by evil people who want to tease people with snuff and grab their money mate.
I know this frustration and I have years to order snuff because of those time delays.
But keep in mind this is the case with ordering snuff.
So if i am gonna order some I am already psychologically prepared that it will arrive 2-3 months later.
The problem is shipping in general from Uk to outside of Uk. It’s not one of those vendors false. I bet they wish they had as fast shipping as they claim.
I’m honestly not as mad anymore I’ve got some good orders in in a timely manner Mr snuff came through within about 6 to 10 days. Toqur took like 3 weeks but I understand more now and I’ve tried other UK shippers and 6 to 10 is about the best you can expect I’m seeing.