I’m having trouble figuring out how to pay Wilsons for the special that they run. What is the best and least expensive way to accomplish the transfer of US funds to the UK, without a credit card? Thanks for any help.

Money Order.

Cashiers check cost me $7, postage was $0.98

They asked me for a bank transfer. I asked for instructions, they have not replied.

I haven’t even received an email. I’m order 89, so maybe they are still busy with the other 88?

I emailed them back and forth this morning. The initial email just gave the international bank code for a wire transfer. My bank said it would charge $40 for that service. I emailed back asking if I could use a bank draft/cashier’s check and was told that was fine, but Wilson’s said they would charge a fee for accepting that. Still, their fee was much cheaper than my bank’s - so that’s the route I’m taking. cstokes4 - They were saying they were very very busy and that’s why I hadn’t been emailed yet ( i was order number 53 ). I’m sure they’re still refining their backend process to deal with the website versus their old mail-order process. Carol at Sharrow Mills helped me and was responsive during their business hours.

I asked my bank what a direct transfer would cost me. They said $33 for International. I said Cashiers check! The e-mail I got yesterday morning was nothing other than the order total in USD rather than GBP. No instructions or… I had had a series of e-mails with Carol about 2 weeks ago. That is the only reason I knew that a cashiers check would be acceptable. At least that’s what I got from the correspondence. (-:

@FyL Wilsons told you they would assess an additional fee if you paid with cashiers check??? Man oh man that didn’t come up in any of my conversations with em’. Shine startin’ to dull a little here…

It sure is.

The fee wasn’t much, but I feel I shouldn’t list it here in case it is based on total order amount (tiered or percentage, etc) - I don’t want anyone to be mis-informed. With all the confusion, they’ll hopefully switch to a new payment processor that can handle US credit cards.

What a pain in the rump this is becoming. Perhaps PhilipS was right.

Paypal won’t do tobacco either, last I heard.

I wonder if a USPS money order will work? The paypal idea is cool, maybe someone in the company could set up the account as an individual to receive moneys.

PhilipS = Snuff Prophet

Wow! Now I know what SP stands for. Whoa! Bart, you are blowing my mind…

I’ve been using a “water-dowsing” stick to second guess what snuffegnugen is snuffing next, now that he keeps his shades down. Getting mixed results with it. I did not get in on the WoS deal, unfortunately. It is a good deal, but I need to simplify my life in many ways and having more snuff than I could ever use is not a good plan FOR ME. Besides, I want to grow some that I find tolerable. …and yes, Philip is the REAL SP!

I can read between the lines, Bart. I see that you are insulting me and my Grand Cairo again.

HahAH! Not in the least bit!LOL! You should have taken advantage of my reconciliation service back around Easter, though…would have eased your mind a bit!LOL!!

Just leave me and my precious out of your blasphemous talk.

My method of payment is simple: I don’t.

Ye Old “5 Finger Discount”!

Or if you are Snuff Head, the "fore"finger discount… get it… fore… I’ll go back to my homework…

a shame, I guess my method is “I don’t” as well.

Reading this thread, I feel bad that Wilson’s promotion didnt go as well as was intended. Why would they want to piss people off on purpose? I suspect that they (or they web store people/designers) weren’t prepared for changing rules of international banking/CC companies. Also, it seems that there are major cultural differences between the US and Europe, regarding to banking practices. Few examples: - Not all the people in Europe use credit cards, most have them for travel etc,. but mostly people use debit cards to pay their daily transactions. Typical monthly fee for a debit card is 2-4 euros. - A Bank transfer (wire transfer) in the euro zone (both have euro currency); e.g. from Finland to Germany costs nothing, not a cent. It might take up to 48hrs to show at recipient’s account, though. A transfer inside EU from non-euro country to a euro country costs a few euros extra. - The last time I’ve witnessed someone uderwriting a paper cheque was about 35 years ago. This excludes travellers cheques. Edit: Fixed malformed syntax, sorry for breaking the page!

I wonder why toque is able to process my card with no problems?

Something is really wrong with this thread.

Can we close this thread and start a new one? I see the Beatles streched across the screen, also the print is very small and dark since Jari’s post. Its hard to read.

@Xander: Looks fine to me here on Firefox … @Jari T: Wilsons will accept Visa debit cards - that’s how I paid for my order when I realised that Mastercard wouldn’t be accepted*. Also, regarding bank transfers - each country has wildly different charges. When I asked my bank how much it would cost to transfer 10 Euros to Jaap for some snuff, I was quoted 30 pounds. @All the moaning Yanks: Wilsons will be charged by their bank to process any kind of international cheques or money orders. I don’t see why they shouldn’t pass on such a cost. After all, it’s hardly Wilsons fault that your country has gotten so paranoid about tobacco sales that the companies controlling the easy methods of payment (credit card, PayPal) have forbidden their use, is it ? Sorry you’re having some difficulties with the payments, but I had a great experience - ordered online in 5 minutes Sunday evening, arrived Tuesday lunchtime. * - as an aside on this point, I can walk into any store in the world which sells tobacco and pay by Mastercard. WTF can’t I do it online ?

It looks better now that’s on page 2. Page 1 was a mess. Its not our fault the CC processers are paranoid either. If Toque and other UK firms have found a way to process them, so can Wilsons. I’m not spending $35.00 on a bank transfer, it makes the order not worth the sale price. If Wilsons wants our trade, they will sort this out.

Its not any government stifling free trade, its the corporations that fear legal retribution. They stifle themselves.

Yeah, but there is no such law. They just don’t want a civil suit. They are afraid of being held responsible if your kid steals your credit card and orders cigarettes for himself, gets addicted, gets lung cancer and then sues the credit card processor for letting it happen. It neither political nor economical, it’s perception of responsibilty in an overly litigious society. Or as Brad says, “paranoid.”

Well, it´s odd. I didn´t have too much of a problem with payment. Not being able to choose Mastercard as payment option initially was annoying. WoS called me to ask for my Mastercard number. Worked alright, I´ve only been charged 52 cents extra, for the foreign use of my card.

@Alexander Ghaffari: “Let us try to keep politics out of our beloved hobby”. You’re the only one who has brought politics up !

I honestly don’t know if the “moaning yank” bit was in jest or huff. I’ll conduct myself as though it was in jest. Wilsons was obviously not ready for the “launch”. As said elsewhere, masters with snuff, neophytes at web commerce. There were a variety of responses to several US based enthusiasts as to what was an acceptable form of payment. Sloppy form but so it goes. That there may be a merchant charge of some sort assessed Wilsons by their own bank to process a cashiers check, could be, I don’t know but that’s what they tell me. I just received response from Carol and she informs me that there will be a $6 additional fee for accepting checks in the future. Apparently they incur additional expense when the accept a check? That she used the phrase “in the future” I can only assume that the check I mailed on Monday will be accepted sans the additional $6 fee. All in all a good sale, clumsy launch, but we do all stumble. And yes… some of us in the colonies object, question and “moan”. Generally with cause though (-;

What about an IMO, International Money Order?

Well, I’m getting my check in the mail today and including the $6.00 additional fee. Thanks to Wilsons for making the 50% off offer.

@OTD: Strictly in jest of course. I’m a whinging limey myself :o)

Money transfers inside EU are cheap- free for 2 working days transaction- and handy because of EU regulation and also taxation on trade is simple. Jari T made good points there. Hope trade rules between EU and USA will get simpler, proper treaty on commerce is needed. Situation is like 1960’s or something, feel sorry for our American friends.

I had no problems paying with my Visa card. Maybe they’ve heard about Julius Malema.

hehehe Wasn’t sure Master Majors. Good on We damned yanks do manage to generate enough of our own bad PR as 'tis though don’t we (-;

Damn I was hoping someone would say illict favors, body snatching, or body disposal. Well I guess we can’t get into every sale we want.

@AllanH: “Money transfers inside EU are cheap- free for 2 working days transaction- and handy because of EU regulation and also taxation on trade is simple.” Are you talking about money transfers from Ireland to another EU country or another country that has (sensibly) adopted the Euro ? The U.K. is in the E.U. but as I’ve said, bank transfers cost us a f****** fortune !

It’s all EU countries covered with this, not just Eurozone and all financial institutions follow the rules. Maybe UK got an exception or something, don’t know. My banks applied the new rules straight away some years back.

Wilsons & Co. (Sharrow) Ltd. P.O. Box 32, Sharrow Mills, Sheffield S11 8PL Great Britain (or do i use United Kingdom) Is this enough address to get my mail over to Wilson’s. The S11 looks almost like a zip code but I was uncertain. Anyway, I would like to get this in the mail so if somebody knows for sure please get back at me.

Use United Kingdom or just U.K. instead of Great Britain and the rest is fine. S11 8PL is a “post code” - our version of zip codes.

“S11 8PL” is indeed the post code. For the country use either United Kingdom or England.

Sent mine off today! I felt important getting my cashier’s check and going to the Post Office and declaring “This is heading for England!” Now…if I had to do it every time I ordered…

They still haven’t gotten back to me.

They don’t want your trade Xander (-;

Well, I got my check off today. I guess others have had trouble, but I have now sent and received 3 emails that were all answered within about 12 hours (but that could be due to me being like 8 hours behind GMT). Anyway, the lady that helped me said this was a temporary fix, but honestly after my Wilson’s order gets here I should have no reason to order snuff for at least 5 years. Seriously, I have to quit ordering.

This looked like a monumental hassle (why I’ve also not ordered larger quantities of molens from Jaap). I couldn’t see how they could honor a sale that ended on a Monday well before a mailed payment would get to them, couldn’t see try9ing to go out and fumbling around to making a money order or whatever I would have had to do. Really glad now that I just watched and stayed out of this one. Xander yer making me a bit paranoid (It was me who was looking at the Beatles)

Uh, well, they still have to honor the price at the time of the sale. The sale is a contract. As soon as they tell me how to pay, I will.

I wouldn’t be glad. I would be kicking myself for missing this one.

@Xander: Actually, they’re not under contract to do anything until they’ve taken money from you.

They made an offer, and I accepted. That’s the basic definition of a contract.

Xander is right about contract on sales. Payment method is a different matter.

I just sent them a good old fashion check and postage was only 0.98 USD. It may take longer, but I’m not anywhere near running out. And at 45.00 to wire money through my bank or 20.00 at western union, I’m fine using snail mail to keep this deal a bargain. I’m actually hoping I’ll just forget about this order and then be super surprised when it shows up.

Allright, I guess I’ll do the same instead of waiting for official instructions from them. Every US check they have to cash will cost them a few dollars extra. They won’t be happy about that. Myabe their bank will only make one charge for all the checks they get.

they didn’t specifically tell me too add any extra to cover the charge for cashing the check, but someone else had said something about it so I added six bucks. Provided this works and I eventually get my snuff, I still think I made off like a bandit paying what I did for what I got.

I agree wholeheartedly, I made a relatively cheap purchase, less than $20 with the discount, and was still happy to add the extra $6.00 to it for (hopefully) covering the expense of cashing my personal check from the states. It might take awhile for my check to clear, and I’m figuring that they may hold my order until the check clears! So I won’t be excited for the mail for awhile for sure.

@Xander: Fair enough, I guess I was wrong. Good luck in any transatlantic court action that may result from breach of the contract though :o)

@ BradMajors: >:-P ~~~~~~~

@mr.snuff: “If I am not mistaken a store is not in fact obligated (in the UK at least) to honor any posted price.” Your Dad’s correct there. A store in the U.K. is under no obligation to sell goods at the posted price. If they haven’t taken the money from you they can simply refuse to do business with you and they don’t have to give a reason. There’s an urban myth that if a store mis-prices goods they are obliged to sell them at the advertised price but this isn’t the case.

Yes, well in my case I’ve had a confirmation of my order and a price has been agreed on. No money or merchandise has yet changed hands, but I’d call it a contract.

@Xander: Indeed, I’m not disputing that. Just confirming that mr.snuff’s old man was correct !

Maybe I’m bumping an old thread so forgive me in advance. I recently went to the Wilson’s web site and attempted to order a drum of snuff. While creating my account, I wasn’t given any payment info option due to my US address. I have a Visa card and have used it to purchase snuff from other UK stores just fine. I did receive confirmation e-mail about my order but it mentioned nothing about payment. I tried sending them an e-mail asking about the payment method and mentioning the Visa but my e-mail was returned. I just don’t understand why this has to be so complicated. Mr. Snuff and Nicotine Rush no longer offer the WoS drums for sale and I don’t know where else to purchase them. Toque has no problem handling my orders and my Visa transactions go through just fine. If Wilson’s continues to snub me then I guess Roderick will be my exclusive source of bulk snuff orders from now on.

They will email you with payment information. Did you choose the US option for payment? A lot of answers may be here:Wilson’s 50% Off

YES INDEED, Wilson’s needs to make a change… if they want much business from the states… maybe they don’t!? They have been super (Wilson’s) about giving we the heads up when my personal check arrived, when it cleared and about the order being shipped. Looking forward to receiving that order and another to Toque (I think this order will complete the ‘got em all’).

Sending them a check wasn’t that big of a deal to me. I ordered on 4/18 and received it on 5/18. There was about 4 days delay on my part. I’d say that if would have taken 3 weeks if I would have mailed the check first thing. Not too bad, imho. Even at their full prices, buying directly from WoS is still the cheapest way.

Cashiers Check

I caused a two week delay myself on count of not knowing how to address the envelope correctly! Are folks that are ordering today encountering an option to paying with a personal check (or cheque -like wilson’s folks are calling it, and my spellchecker is fussing about right now) but having to pay an extra service charge. I heard mention of the service charge being added on orders on here somewhere and so I sent the before mentioned $6 added to the total. What I SHOULD have done was sent a larger amount and created a reserve balance with them! My large tin of F&T, HDT is down to half and I’m getting nervous. LOL I really am hooked*

I sent a personal check for the exact amount they quoted me after currency conversion. It cleared within two days of them getting it. All very easy, really. A reserve balance is a good idea. I wish I had thought of that before.

Let me re-clarify this. I have not received any correspondence regarding payment and my attempt to contact them resulted in my e-mail being rejected and returned. I would love to establish an account with WoS and buy in bulk from them, even if it involves checks or money orders (tho I fail to see how a Visa/Debit would be unacceptable). To date, I have not been able to even make contact and I fear I may have to terminate my business with them directly. If I buy any WoS snuff it may be in the occasional 25g tin here and there. However, I am noticing that the US suppliers have drastically reduced their variety of WoS snuffs, especially in the larger sized quantities. If this trend continues then I am prepared to forget WoS and rely on the quality snuff I know I can obtain ( namely Toque). Something is awry in the free commerce system we supposedly live by.

Damn spyro, that bites! WoS did indeed provide several hoops to jump through for US customers. I did succeed though, worth it for sure. Odd about the returned emails. Are you using a free e-mail account that might be blocked by Wilsons provider? FWIW, if you haven’t tried this for a contact, carol@sharrowmills.com, do so. I have had good communication and information with Carol. hth

@Spyro Wilsons email direct reply address was a dummy test email address, not the real one in email I got from them. That was/is a bug in their email system.

@Spyro - The US retailers have drastically reduced their supplies because they are moving to England so they can stay in business. It makes no sense for them to keep their supplies fully stocked, and then have to pay to have it all shipped back to England. Give it some time for Mr Snuff and Nicotine Rush to get moved and fully back in business.

@ Spyro: what rock have you been living under? Do a search for “PACT” on this site. UK shops not taking US credit cards is even older news. Their CC processor won’t allow it. Plenty of threads on that too. Wilsons says they’re working on that issue.

Ok, in reply to all of the above: I use Yahoo mail, not a dummy mail front. WoS should have the good sense to post a valid e-mail address in their reply so as to avoid this kind of crap. I eagerly await the US suppliers providing bulk WoS shipments again so I can avoid the hassle of dealing with this nonsense and toss in an occasional odd order for a different brand. As for the rock I live under Xander, it is less than a few weeks old and includes many posts of people stating that they have used Visa after dealing with WoS directly. Also, I repeat the statement that no billing options were mentioned. I fail to see how this involves credit cards or the PACT legislation. Besides, several UK dealers including Toque have no problems with US credit cards. I find your comment to be non sequitor. I will try the carol@sharrowmills.com address and see if it works. Otherwise, I see no sense in wasting my time trying to buy a product that is annoyingly elusive from a consumer’s point of view. For God’s sake, we’re talking about snuff, not black market heroin.

@Spyro: As has been explained to you already, Wilsons credit card processing company will not accept any U.S. credit cards. You have to send them a cheque. Why don’t you just use the website to figure out how much the snuff will cost, add $6 and send them a cheque along with a list of the snuff you want ? You don’t need to wait for a reply from Wilsons to do this.

There aren’t going to be any US vendors. As snuff_noob said, they are trying to eliminate stock as they make the transition to the UK. After June, I’m sure they will have plenty, but for now its slim pickings. This news is not a few weeks old, its a few months. This has everything to do with PACT. Mars just sent out an email and says they are dropping online snuff sales. They are getting a new brick and mortar shop, so hopefully that will still carry snuff. At least, for myself, I live reasonbly close to visit. The credit card issue is also not news. Its about a year old now. Toque is the exception, not the rule. Almost every tobacco merchant in the UK hasn’t allowed US credit cards in this time. I know its not black market heroin (is there white market heroin?), but I’m not the one you have to convince. I feel your frustration, but we’ve found ways to deal with these issues here. The US vendors faced a similar issue with CC processors about a year before that. They found alternatives apparantly. Carol at Wilsons is very friendly and helpful. I’m sure many members here would confirm that. Write to her, she’ll sort you out. She sent me an email within a day of me making an order on their site. They did not ask for a $6 extra fee, so I just sent them a personal check for the converted to dollars price. No hassle, really. It just takes a little longer to get the snuff.

Spyro: Sending out order confirmations from an email account that won’t take replies is kind of industry standard. Most of them at least say no-reply somewhere in the email, don’t know about WoS as I haven’t ordered from them. But, yeah, you’ve sort of dropped the ball on that one. No-reply confirmation emails have been used for at least four or five years, far as I can remember.

I’ve dealt with Carol at WoS a couple of times and she really is a helpfull, eager and friendly person. She responded to all my emails within 24 hours. Also, WoS only started trading on line “yesterday”. So, give them some time, I’m sure they will soon sort out all the problems.

FYI, the e-mail confirmation from WoS included a useless e-mail address which I was instructed to repsond to. I fail to see how I dropped the ball on that. I used to do work as a web designer on a marketing team and can tell you that it is not common practice to include a useless e-mail address when dealing with customers. My conclusion is this; customers should not have to jump through hoops to buy a product. I’m not talking about payment methods or shipping costs either, I’m referring to unresponsive online stores. If your online site is not ready then it shouldn’t be launched for live use. WoS makes some of the best snuff in the world but this experience has really put me off for now. When their product becomes available elsewhere I may purchase it again. For now I have no desire to bother with their online site and consider it a poor reflection upon them to have created such a flubbed sales attempt. Mr. Snuff had the good courtesy to let me know they do indeed plan on offering WoS bulk again in the near future so I will be happy to give them my business, even if it costs a bit more. I value service and reliability over shear price.

Paid for my half pound drum full of Crumbs using paypal. IMO, great service.

Paypal? How’d you manage that? My order came today. No whining from me. I think Sharrow is an outstanding company.

Sharrow’s Mill gave me that option.

Lucky you. I thought paypal was a no no, but maybe something to look into for future.

I had to use one of the ladies email address to transfer funds

Sounds like a good workaround.

Well, like like I said in earlier posting, Wilsons new website isn’t up to it totally, like the email reply thing, which gave the dummy test address as first option, the real one was there as well, I checked my emails. Just remember there’re always 13 nerds in a dozen. The 13th one designed WoS new website. Anyway, everything sorted out well for me.

Just curious - it seems that people in the US are having trouble with their US-bank based credit cards for payment? Yet, the actual credit card companies (Mastercard, Visa) don’t have any issues with tobacco (according to my conversations with them when I was having some unrelated Visa difficulties). I wonder if you would have the same trouble using one of those prepaid Visa or Mastercard cards? Like Greendot. Yes, I know it is US-based, but it doesn’t seem to have the same rules/restrictions as a bank-based card. Has anybody tried this? I know that I have a lot of trouble with US-based vendors accepting my CANADIAN-based credit cards (still MC and Visa, one even from CityBank, a US based bank). They just don’t like selling to foreigners, I guess. Some folks I have spoken to have taken trips to the US and picked up some prepaid credit cards, which they use to buy stuff from internet vendors who won’t allow Canadian credit cards. As billing address, you can apparently use whatever address you wish. Even a British one, US one, Canadian one or Latvian one (no bill is ever sent, it is all electronic). So, that is why I ask… In the US, Walgrens distributes these Greendot cards. Just a thought. Regards, Geraldo

@Geraldo If you select a US based mailing address it only gives you one option “Check or Money Order” no electronic payment method is available.

Well, if they told you to reply to it in the email, that’s just kind of sloppy. I see it more with larger companies, but I get plenty of order confirmations from websites that either have the email address listed as no-reply@domain.com or say don’t reply to this account, no one watches it. I’ve seen it enough that I’ve gotten used to it and figured that the ones you can reply to are the exception rather than the rule. My mistake, I suppose.

@NOmad, I understand that you still cannot do a 1-step online order, but when I had trouble with my VISA with them (for reasons unrelated to Wilsons, as it turned out) I just phoned them and gave them my MasterCard number. No issues. My point was just that if the US-bank based credit card was the big problem, due to some issue with US banks and tobacco, then using a prepaid card might get around that. You could just call THAT number in, rather than sending a money order or cheque via snail mail. It was just a thought. @shikitohno, I am sorry you had all that trouble with their email address. When my order remained as “pending” online for a week or so, I just grabbed an email addy off their website and sent, no problem. Wilson’s is fairly new to online commerce, so there are bound to be some teething pains. As for “no-reply” emails - I get those a lot when I order stuff (particularly from the US, where I order most stuff from, if they let me). I hope in the future Wilson’s will include a line in their confirmation mail to “not reply to this email” for the sake of customers like yourself. I wish other vendors would do that too - I usually find out the hard way when I get a hard bounce on the email.

@Spyro: “My conclusion is this; customers should not have to jump through hoops to buy a product. I’m not talking about payment methods or shipping costs either, I’m referring to unresponsive online stores. If your online site is not ready then it shouldn’t be launched for live use.” Wilsons are a very small company and I doubt very much if there’s anyone employed there with any kind of I.T. skills. Teething troubles on a site which was almost certainly developed by a contractor aren’t really that much of a surprise. Besides, for the 94% of the world which isn’t American, the site works just fine. Even then, several of your countrymen have reported having no problems placing an order. “WoS makes some of the best snuff in the world but this experience has really put me off for now. When their product becomes available elsewhere I may purchase it again. For now I have no desire to bother with their online site and consider it a poor reflection upon them to have created such a flubbed sales attempt.” I’m sure the MD is crying himself to sleep having missed out on your order. You’ve been told what the ordering process is and you’ve been given Carol’s email address, who I’m sure will be more than happy to help out. Throwing a hissy fit isn’t really going to help is it ?

Geraldo, I haven’t ordered from the WIlsons site, I was talking to Spyro. As i said, I’ve come to expect no-reply emails, so I usually look on the website for a contact page first anyway.

I think just like when one buys adult things, it is discreetly billed, companies should use paypal and just make it discreet, they should not tell us what we can and can’t buy, it’s our money and it’s legal material. I know it’s “their” band or whatever, but still, it’s rather moral police or draconian thought in them to do this.

Just to put things in perspective: there were/are some problems with Wilsons online-store launch but today I went to to my bank branch to collect new bank card and was told it’s sent to my home address despite a letter telling otherwise. Nobody there could actually tell the status of my card. And this is a multi-billion euro banking facility. And customer service girl had really bad fake tan and tasteless make up. Shit happens.

It may be your money, Tom, but it is PayPal’s service. If you use their service, you play by their rules, not yours.

I know it’s legal, I just don’t think it’s ethical.

Why isn’t it ethical? It’s their business. Is it ethical that a store sets a price on something? Sure it is. It’s called Capitalism.

I think paypal is being proactive in avoiding a lawsuit that could damage their reputation. As lame as that ultimatily is it’s actualy not that stupid of them. If some underage kid uses paypal to buy a pack of cigarettes and he or she has insane asshole parents that blame everyone and everything but their terrible job raising children because they have no heart or soul or brain from which to understand children. Then the insane asshead parents try to push as much legal issues as possible to take attention away from the fact that they shouldn’t be raising children in the first place including sueing everyone involved. Now in that case even if paypall has no legal responsiblity it’s likely they will get sued. That will be news untill the boring part of it not being their fault at all comes out (which isn’t as fun to read so not in the newspaper). Now there are enough people who don’t know or are on the fence about paypal that having idiots that get all of their information feed to them only by the news, that suddenly part of their corporate image is that they buy cigarettes for minors for a profit. Hope that explains why you can’t use paypal to buy tobacco. Don’t blame paypal. Blame the stupid people. From the parents that aren’t smart enough to know they should have gotten themselves fixed (snip snip) before they had kids. As well as the people too stupid not to read only the words in the story that jump out at them and then are too stupid to realize that by definition it is impossible for them to create an informed opinion (being that they are too lazy and stupid to be informed in the first place). So again as usal the stupid minority is mucking everything up for everyone else again. That my attempt to explain why I think they don’t let people buy tobacco with their service and to be somewhat funny as I do it.

Can you buy alcohol with it?

I don’t know?

I hope I didn’t open a can of worms, I just thought it was a workaround from using US credit cards. I know I’m not the only American to do this…

shikitohno said: “Geraldo, I haven’t ordered from the WIlsons site, I was talking to Spyro. As i said, I’ve come to expect no-reply emails, so I usually look on the website for a contact page first anyway.” Sorry, I misunderstood/lost the plot. My apologies.

@ Mr. Snuff: the way I read that, it actually says as long as your are not breaking the law, tobacco is ok.

@Geraldo I use a prepaid card for all online purchases, my credit union offers them for a 3.00 service charge. I have been buying all my snuff and snus that way I just never thought about calling Wilsons up on the phone. I wonder what the cost would be dialing in from Texas? Do you know if they have a translator at Wilsons that speaks Texican? OK Just Kidding about the last part…

You’ll be okay as long as you can understand Yorkshire… (not really joking either!)

@Xander: I think I read it the same way.

By gum ur right! We once had an American on this forum who spoke to Carol at Wilsons on the phone. he couldn’t get through to her what he was trying to order, and her email to him kept bouncing. The outcome was he emailed me, so I could phone her and place his order and give here his email address.

Snuffhead, have you seen this language IN YOUR TRAVELS?/: CM MR SNAKES MR NOT OSAR CM TAIL? CM EDBDI’S? IB DAM! MR SNAKES!

Bart! That’s Ozark talk…lol

@NOmad, it wasn’t an expensive call, because it was only for a minute or two. My long distance plan billed me $0.05/minute, and I am sure that US rates are cheaper. The bigger issue is the time zone - you need to call during their business hours, which for me meant calling around 1:00 am my time to catch them at 9:00 am their time. You would have to look it up to determine how many hours difference there are between your home and Sheffield UK. They can also take faxes, if that is convenient for you (it just isn’t for me). The exact flow for me was: 1. make out my order online 2. get an order number to go with my selections - given by the website 3. call them up and give them my CC #, expiry, the three digits on the back, my name and order number They sent me my order the same day I gave them my CC #. Interestingly for me, they only accepted Visa online, but could take my MasterCard over the phone. I don’t have any trouble with the accent. I like talking to English babes. They didn’t have trouble understanding my Canadian accent either, eh. Completely off topic - I had a job years ago that involved me ordering stuff from this outfit in Georgia. They had these lovely women on the phone there that always called you “Hon”, “Honey” "Darlin’ " etc. in that lovely southern accent. That call was the highlight of my week! Anyway, it might be worth a try if you don’t have the patience to send a cheque or MO via mail.

I had to call Stokers recently. I think I was also called “shoog” by those Southern Belles.

I spoke to Carol in the phone once My poor english and her accent not funny

Damn Bart. LOL, I understood that at first glance!

@Bradmajors - Hey man, why the personal attack? Can a person not express their opinions and the details of their experiences here without someone calling it a “hissy fit”? I guess some people just like playing the devil’s advocate on forum sites no matter what the issue is. Carol from WoS finally e-mailed me with an apology. Seems they somehow failed to send me the proper e-mail response including the price and payment options. The problem was on their end but they are trying to make right on it. I stand by my opinion that it is irresponsible marketing to launch an untested and faulty online site. Why people are going out of their way to defend it puzzles me. The emperor has no clothes. Mistakes happen, no one is perfect. I still love Wilson’s snuff and hope to see the company profit and distribute their product all over the solar system. I plan to buy it as often as I can afford it. However, when I worked as a web designer on a marketing team we made damn sure the web site was accurate and working properly. The company owner himself was constantly checking and re-testing it from his home computer. He understood that anything other than a professional and reliable web site could make a poor reflection on the company. If you disagree with that concept then you are welcomed to your opinion. I wager most marketing and business professors would agree that impressions and customer satisfaction should be high on the priority list for any retail business. Just ask Toyota’s C.E.O. and shareholders about recalls and see what they think. Anyway, enough of this. It looks like Wilson’s is fixing the glitch and I sincerely hope everyone else has a satisfactory experience and no problem with their order. I’d hate to think someone out there doesn’t know about this thread and misses out on a purchase.

@Spyro: You were a web designer in a marketing team ? Wow. That’s seriously impressive. You must know an awful lot about online stores. In that case I take back what I said. You’re absolutely correct, it was really seriously amiss of Wilsons to launch a website that wasn’t working properly. I apologise unreservedly for defending Wilsons. I’m sure that if you had been employed in the website development team in the I.T. arm of Wilsons’ marketing team you would have spotted this enormous flaw in the website. That way they could have had absolutely every customer who used the site completely happy from day one. Maybe the marketing team were really, really busy working on their latest multimillion pound advertisement campaign and took their eye off the ball on this one. Instead they irresponsibly launched an untested and faulty online site with a major glitch which affected you and … well … just you, actually. Unforgivable, really. I’m sure the C.E.O. of Wilsons’ will be flying to Japan shortly to liaise with the Toyota chief on how to avoid such disastrous mistakes in the future.

I’m not too sure Syro is alone on this. He may be the only one speaking up here on the forum but there is likely many others who are skipping over doing business directly with Wilsons due to the inconvenience. Myself as an example; I have a relatively large budget for tobacco, but I work hard for my money and I don’t like working hard to spend it. My stash is already enough to sustain my addiction so even if they were giving away their snuff (and they were) I would not likely be jumping though hoops for it. Spyro’s comments are valid and especially from his point of view. correct and helpful. Ultimately I would love to have a fresh tin sent to me every month for my personal consumption. This seems like a reasonable request for service. I don’t really see that happening here.

Definatly isn’t I’am sure. Typicaly for every complaint a company gets there are a lot more they don’t hear about and the person just forgets the company. I have to agree that it’s an amazing amount of bussiness to lose over something so simple. Thinking about losing one customer who may purchase snuff for several years. I agree with spyro why bother buying from someone when its so difficult and there are much easier options. More importantly there are no reasons for personal attacks either, espcialy when the person is right and is voicing their opninion to absoultly the best place too voice it. Oh especialy if they are trying to figure out what the heck is up with an order they tried to place. Really this is a snuff list and it’s sad that someone asking for help and sharing inoformation about their expeirience with a retailer would be attacked for doing that. Seriously isn’t that what this list is here for to help our fellow snuffers by sharing important information. Finaly if he is wrong to point out very bad service as well as the steps the company has taken to fix the problem, then it’s also wrong to point out good service as well since obviously we don’t need that information either. So in conclusion no more talking about how quickly tom got your order in or anything like that, because really as snuff user we don’t need any help getting snuff or anything like that.

Sorry you feel like acting this way Brad. I’m not falling for the troll bait tho. I’m afraid you’ll have to find someone else to pick a fight with. I have some snuff to enjoy and far better things to amuse me. Cheers and have a blessed day.

Came off as beligerant to me. We gave him help anyway. Still he was beligerant. Its one thing to ask fo help with an issue, but to come in and start rasing hell is not the best appoach. I’m glad it got sorted out in the end, but I always knew it would.

@ Spyro & Brad, shake hands will you.

@ Bart that lingo has me stumped!

@bob: “Really this is a snuff list and it’s sad that someone asking for help and sharing inoformation about their expeirience with a retailer would be attacked for doing that. Seriously isn’t that what this list is here for to help our fellow snuffers by sharing important information.” I and others did offer Spyro help and information, but it appears that he didn’t really want it. He only wanted to whine about a minor glitch in Wilsons’ online store - a glitch which, incidentally, only affects one country out of the 203 in the world. And to make some uninformed statements such as “I fail to see how this involves credit cards”. It’s beginning to look like a few Americans would have been much happier if Wilsons had followed MySmokingShop’s lead and simply refused to ship to the States at all.

@ Snuffhead "CM MR SNAKES MR NOT OSAR CM TAIL? CM EDBDI’S? IB DAM! MR SNAKES! " (Translation:)------- "See them? 'Them are snakes. 'ThEm are not! Oh, yes they are! See them tails… See them eety-bitty eyes? I’ll be damned! Them are snakes!!

Sounds like that guy in King of the Hill

Boomhauer, hahaha!

Oh, well better take a pinch of snuff

A lat bub moment!

I’ll take that advice snuff head.

I missed a Fedex delivery on Friday, is this by chance the delivery service that Wilson’s has used with others here in the states? If so, I’m stoked for Monday!

Mine came via the postal service

You know what makes me sad, Bart? After 18 months in Maine, I can watch King of the Hill and understand 90% of what Boomhauer says.

I learned yesterday, that in the last episode, Boomhauer’s occupation is revealed: