I’ve sent some emails and not a single one has been responded to. Could you please check your spam folder, it’s related to a refund for a refused/ returned order i had to send back due to customs applying crazy high taxes to it.

Also will you be considering using royal mail again in the future for your canadian customers? Right now i won’t be able to order from you so long as you’re shipping with deutschemail tracked, because customs will grab all of those and charge me, whereas I’ve had over a dozen with royal mail all fly in under the radar just fine.

I’ve had good luck reaching out to Nikki (Customer Service) at support@mrsnuff.com. Took a day or two to get a response, but she got things straightened out for me.