Mr. Snuff’s Andrea is the patron saint of customer service. I recently wanted to order a single 50 gram tin of SWS Mull of Oa. I damned near had a cardiac event when the checkout indicated a shipping charge equal to 60% of the total. A quick email to Andrea and problem solved. Seems there was a bit of “decimal slip” in the software code that was fixed instantly. I was so pleased with her service I added three bags of Sternecker. Don’t wait until you have a problem with Mr Snuff’s outstanding site and service. Shoot Andrea a nice note just to wish her a nice day…just because.

Yes, Andrea is a true gem. She has never let me down and is kind, responsive, and generous. Mr. Snuff is lucky to have such a great person working with their customers.

To all of you who write such kind things about me, it warms my heart. I feel privileged to work for such a great company and it is a pleasure to help all of you!

I also have to chime in and say that Andrea provides the best customer service experience I have ever had. No matter what postal or technical or personal glitches occur she takes care of everything!

Everytime I’ve ordered from MrSnuff it’s been a smooth process… now… USPS on the other hand…

Since we are raising a toast to Mr.Snuffs customer service I will chime in and vigorously say the same- they are wonderful. In the age of companies placating you with “sincere apologies” Mr. Snuff stands out as genuine and customer focused.

What a great boss, I have!!! It’s easy to do a great job with such great customers and colleagues! Thanks all :))

Gentlemen (and Ladies, of course!)! I have created my Monday Special and I think a lot of you will be happy as this product doesn’t go on sale very often. Check it out at https://mrsnuff.com/product\\_info.php?products\\_id=347. As David has mentioned, please feel free to send me your requests of what you would like to be included in my Specials that I do every Monday, Wednesday and Friday. And, hey, you never know; if I use your idea you may just see it in your package of snuff!

I have only ordered from Mr Snuff 2 times, but each time there has been some problem and annoying, but Andrea has been a great help. 10% discounts are nice but id rather just buy my snuff and recieve it.