Mr. Snuff’s Andrea is the patron saint of customer service. I recently wanted to order a single 50 gram tin of SWS Mull of Oa. I damned near had a cardiac event when the checkout indicated a shipping charge equal to 60% of the total. A quick email to Andrea and problem solved. Seems there was a bit of “decimal slip” in the software code that was fixed instantly. I was so pleased with her service I added three bags of Sternecker. Don’t wait until you have a problem with Mr Snuff’s outstanding site and service. Shoot Andrea a nice note just to wish her a nice day…just because.
Yes, Andrea is a true gem. She has never let me down and is kind, responsive, and generous. Mr. Snuff is lucky to have such a great person working with their customers.
To all of you who write such kind things about me, it warms my heart. I feel privileged to work for such a great company and it is a pleasure to help all of you!
I also have to chime in and say that Andrea provides the best customer service experience I have ever had. No matter what postal or technical or personal glitches occur she takes care of everything!
Everytime I’ve ordered from MrSnuff it’s been a smooth process… now… USPS on the other hand… 
Since we are raising a toast to Mr.Snuffs customer service I will chime in and vigorously say the same- they are wonderful. In the age of companies placating you with “sincere apologies” Mr. Snuff stands out as genuine and customer focused.
Andrea is indeed an excellent person to work with. She takes her role in our little enterprise very seriously. I am lucky to have the pleasure to work with her and I know that your kind words go a long way. Thank you.
What a great boss, I have!!! It’s easy to do a great job with such great customers and colleagues! Thanks all :))
BTW: you guys know about Andrea’s specials right? She has a snuffblog and every few days posts a deal. She is entirely in control and picks whatever she feels like picking to put on sale. Check it out and if you want her to put a particular snuff or item on sale drop her a note, say something nice, make your request and you never know! She may even give you credit for the suggestion. She tweets it as well on mrsnuff’s twitter account. Just saying.
Gentlemen (and Ladies, of course!)! I have created my Monday Special and I think a lot of you will be happy as this product doesn’t go on sale very often. Check it out at https://mrsnuff.com/product\_info.php?products\_id=347. As David has mentioned, please feel free to send me your requests of what you would like to be included in my Specials that I do every Monday, Wednesday and Friday. And, hey, you never know; if I use your idea you may just see it in your package of snuff!
I have only ordered from Mr Snuff 2 times, but each time there has been some problem and annoying, but Andrea has been a great help. 10% discounts are nice but id rather just buy my snuff and recieve it.