It is now 10 years since we have been running our 100% satisfaction guarantee. I don't know whether to be thanking you guys for never complaining or my staff for a stand up job.
I don't want to sound smug (Though I am pleased with my team). I really want to know if there is anything you think we could better. By listening to you we are kept on our toes and never get complacent.
The long story short is the only complaints we ever have are about postal services from around the world, and that isn't down to us. I might be tempting fate but please let us know what we could do better?