Hi, to all our Canadian customers on snuffhouse.
For the last few years we have sent replacement orders to those whose order hasn't arrived by the Royal Mail official 28 days. The problem is none ever go missing and both the original and the resend finally arrive. Usually the original arrives a few days after the resend. All our claims from Royal mail are disallowed as nothing has been lost. Fortunately we haven't lost a fortune and we can live with it but now we are going to only send resends after 50 days. I am so sorry but it really is out of our hands. The great news is we only get around 1-2 delayed out of the hundreds that go to Canada every month.